Can I visit a Trust site safely during COVID-19?
- We are endeavouring to keep all Trust sites open for responsible public access.
- We ask that all visitors behave courteously to others and follow the Countryside Code (please keep to marked paths and close all gates behind you).
- Please follow Governement COVID-19 guidance on social distancing and other precautions. – Staying Safe Outside your Home
I have a question about TCCT Car parks…
Update: 30th June 2020: As from 15th July Torbay Coast & Countryside Trust (TCCT) will implement new charges for parking at all of its sites across Torbay. Parking at sites including Cockington Country Park and Berry Head NNR will increase to 50p for a 20 minute stay (£1.50 per hour / £6 for 4 hours and over). See more
Park with Ease manage all TCCT car parks on our behalf. If you receive a PCN from Park with Ease our advice is to settle it as soon as possible. TCCT is unable to facilitate PCN appeals for you. Please be mindful that there is lots of factually misleading and legally dubious information about Park with Ease circulating on social media. Contact: Park with Ease
You can read more about parking at our sites on our dedicated Parking page.
When will we be reopening public toilets at Berry Head?
Public toilets will remain closed whilst we continue to review how we can reopen them safely.
Can I get a refund on the event I was booked on?
Yes. If your event was cancelled because of COVID-19 a refund will be issued. (All events between March and July 2020 were cancelled). We are currently reviewing all events scheduled for August 2020, to work out what we are able to run safely and within COVID-19 guidelines.
I am worried visitors are not adhering to government social distancing guidelines…
The Trust is unable to enforce social distancing guidelines. We ask all visitors to behave sensibly and observe Government guidelines. If large social gatherings occur on one of our sites during the lock-down period, we will seek assistance from the police.
Will TCCT be considering remuneration to members unable to use car parks closed due to COVID-19?
Our terms and conditions of membership:
- The terms of membership and parking and benefits package state that we do not refund fees in total or in part.
- If you wish to cancel your membership and/or benefits card and parking package, you should contact us 30 days before the renewal date.
- We reserve the right to change or withdraw benefits, promotions and offers at any time.
The Trust parking and benefits package is already excellent value for money, compared to paying for parking by the session.
Once the COVID-19 crisis has passed, we will be able to assess the impact on the Trust and determine whether we can offer subscribers any discount at renewal.
I am concerned about anti-social behaviour at a Trust site.
We ask all visitors to our sites to follow the Countryside Code and Government COVID-19 guidelines. If there is a significant recurring problem on a Trust site, we will seek assistance from the police.
Cyclists are riding across Trust Sites. Is that allowed?
It remains illegal to cycle on public footpaths. Cycling is only permitted on bridleways and those permissive paths on Trust land where it is clearly indicated that cycling is allowed. We ask all visitors to our sites to obey the law, follow the Countryside Code and consider others at this time.
There’s someone camping on TCCT land!
Camping is prohibited on all Trust land. All occupants of tents and camper vans/mobile homes are instructed to move on. If they fail to do so, they are served with a notice to vacate. If they do not comply with this notice, the Trust will obtain a court order to move them on. We will address such issues as promptly as we can during COVID-19.
When is Occombe Farm reopening?
Occombe Farm and Occombe Farm Cafe will remain closed a little bit longer while we refurbish Occombe Farm Cafe. We are hoping to reopen in mid September.We will keep you posted via our social media pages and here on our website. If you’d like to know more about our plans click here…
I’ve got a different question…
Please get in-touch and we’ll try and answer it for you.
Phone us: 01803 520 022
Email us: firstname.lastname@example.org